第36章 员工培训二
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员工培训的第二项内容“口齿”也就是说话，作为服务业话都说不好怎么可以。刘禅在请教诸葛亮后得知，汉代的普通话为“洛语”，洛语承袭先秦时代的雅言。汉朝的汉语标准语称“正音”、“雅言”，也称“通语”。果儿自告奋勇，做了众人的语音教师，为了训练众人的口齿。刘禅让众人用绕口令进行练习。一段“吃葡萄不吐葡萄皮，不吃葡萄倒吐葡萄皮。“逗得众人哈哈大笑。开始少男少女有些胆怯和羞涩，绕口令说的磕磕巴巴的，在果儿老师的鼓励下，几轮绕口令说下来，胆怯和羞涩渐渐退去，随着逐渐的放松，一套绕口令顺利的说了下来，少男少女的脸上开始慢慢的洋溢着自信的笑容。
员工培训第三项内容是微笑，微笑的标准是眼角要笑，口角要笑，同时露出六到八颗牙齿。刘禅要求众人，笑的要充满自信，不卑不亢，发自内心的微笑，要让人感到真诚，把前来吃饭的客人当成家人和朋友，让客人有宾至如归，舒畅振作的感觉。众人总是得不到要领，一个个脸都笑麻了。刘禅一看，一时也没有效果，就找了个大铜镜，让众人对着镜子慢慢练习。
在经过几天训练之后，见众人都入了门，刘禅决定开始模拟练习。女孩们在棚子前，把棚子当做酒楼大门。众人分组轮流模仿前来吃饭的客人，从客人到门口，迎宾开始询问客人数量和需求，与大堂交流后，引领客人到座位，然后小二上前，引导客人点菜，上菜，结账。互相评价和说出自己的感受。随着众人的演练，一切慢慢变得纯熟起来。然后刘禅让铁柱，蜀二代们也加入进来，模拟演练。只见张苞同学昂这头像骄傲的小鸡仔，迈着四方步像门口早来。门口四位迎宾，微微鞠躬口呼“欢迎光临！”一位迎宾走出，伸手引领，便问客官几位。和柜台简单用手势交互后，把张苞带到座位上。小二进阶上前，奉上菜谱，请客人过目点菜，解答客人的疑问。张苞大手一挥“来，给爷上一本！”小二微笑解释为客人着想还是挑几个特色菜尝尝，不够可以再添。
店小二的服装选择还好，青衣小帽，腰戴围裙，肩搭手巾。迎宾的衣服让刘禅有点难以选择，在画出汉唐宋明清的草图后，经过众人（几只萝莉）的评审最后还是敲定了汉代襦裙，去掉宽袍大袖，修身利落，大大方方。襦裙上白下红，袖口衣边绣好桃花纹，长裙及地，一扎宽的和袖口一样的桃花纹腰带，系在腰间。少女们穿上后，显得面若桃花，身姿婀娜，又落落大方。众人都穿戴整齐之后，酒楼的氛围就出来了，众人演练的更加卖力，刘禅则对酒楼的开张隐隐期待。
元芳：“洛语，雅言，中国最早的普通话，古汉语通用的上古音系称为“雅言”。夏建都在洛阳，殷代建都也在洛阳周边。所以历代雅言标准音的基础就是在洛阳一带，所以也叫洛语。雅言的特点有八音，尖团音，做诗词有平仄。八音取法于《周易八卦。八音分阴阳，而阴阳再分“平上去入”四声。就是“阳平”，“阳上”，“阳去”，“阳入”，“阴平”，“阴上”，“阴去”，“阴入”。但是随着历史的发展，这些发音也慢慢失传了，现在汉语，加上轻声也就五个音调。由于外族统治和战争移民运动，中原汉族南迁且处于较封闭的地理位置，就形成方言岛现象，粤语、闽南话等最为著名古代汉族官语。由于过去的古籍只有注音，没有声音资料，到近代，形成了以北京语音为标准音普通话。”
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